Refund policy

Return & Refund Policy
Last Updated: 21 August 2026
At ROYALE AURA, we want you to have a positive shopping experience. We carefully check our products before dispatch, but if you receive a damaged, defective, incorrect, or incomplete product, we are here to help.
1. Return Eligibility
Due to the nature of our fragrance products and hygiene considerations, we generally accept returns only in the following situations:
You received the wrong product.
The product arrived damaged or broken.
The product is defective or leaking upon delivery.
The package is missing an item that was included in your order.
The product received is materially different from what was ordered.
The product must be returned in its original condition and packaging, wherever reasonably possible.
2. Non-Returnable Products
For hygiene and safety reasons, we generally do not accept returns for:
Perfumes that have been opened or used
Products where the seal has been removed or damaged by the customer
Products damaged after delivery due to customer handling
Products returned without the original packaging, where the packaging is necessary to verify the product
Products returned because the customer does not like the fragrance or changes their mind after opening/using the product
If you are unsure whether your order qualifies for a return, please contact us before sending anything back.
3. Reporting a Damaged, Defective or Incorrect Product
If you receive a damaged, defective, leaking, or incorrect product, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
Order number
Customer name
Registered mobile number
Description of the issue
Clear photographs of the product
Photographs of the outer packaging
An unboxing video, if available
We may request additional information if necessary to verify the issue.
Important: Please do not throw away the product or packaging until your return request has been reviewed.
4. Return Approval
Once we receive your request, our team will review the information provided.
If the return is approved, we will provide instructions regarding the return or pickup of the product.
Do not send a product back to us without receiving return instructions from ROYALE AURA, as unauthorized returns may not be accepted.
5. Refunds
If your return is approved and the product is received and verified, we will process the applicable refund.
Depending on the original payment method and payment provider, the refund may take additional time to appear in your account.
For prepaid orders, refunds will generally be made to the original payment method, subject to applicable payment-provider procedures.
For Cash on Delivery orders, where a refund is approved, we may request appropriate bank/payment details necessary to process the refund.
6. Replacement
Where appropriate and subject to product availability, ROYALE AURA may offer a replacement instead of a refund for:
Damaged products
Defective products
Incorrect products
Missing items
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
7. Return Shipping
If the product was delivered damaged, defective, incorrect, or incomplete and the return is approved, ROYALE AURA will determine the appropriate return/pickup arrangement.
Returns that do not meet the eligibility requirements may be rejected, and any applicable return shipping costs may be the customer's responsibility.
8. Order Cancellation
You may contact us to request cancellation of an order as soon as possible after placing it.
However, cancellation may not be possible once an order has been processed, packed, shipped, or handed over to the delivery partner.
If an order has already been shipped, you may need to follow the applicable return/refund process.
9. Refund Delays
If your refund has been approved but you have not received it within the expected processing period, please first check with your bank or payment provider.
If you still have not received your refund, contact us at:
Email: royaleaurasupport@gmail.com
Phone: 7363837078
We will assist you in checking the status of the refund.
10. Product Exchange
We may provide an exchange or replacement for eligible products that are damaged, defective, incorrect, or otherwise qualify under this policy.
Exchanges based solely on fragrance preference, personal preference, or change of mind after opening the product are generally not accepted.
11. Delivery Issues
If your package appears damaged at the time of delivery, please take photographs of the package before opening it, where possible.
If an item is missing or the wrong product has been delivered, contact us within 48 hours of delivery so that we can investigate and provide an appropriate resolution.
12. Fraudulent or Abusive Return Requests
We reserve the right to investigate and reject return or refund requests that appear fraudulent, abusive, repetitive, or inconsistent with the terms of this policy, subject to applicable law.
13. Contact Us
For any return, replacement, cancellation, or refund-related questions, please contact:
Business Name: ROYALE AURA
Owner/Legal Entity: MANISH KUMAR
GSTIN: 10KLMPM8009J1ZT
Email: royaleaurasupport@gmail.com
Mobile: 7363837078
Business Address: LABHA, PRANPUR, KATIHAR, BIHAR – 854116
Country: India
Return & Refund Support
Email: royaleaurasupport@gmail.com
Phone: 7363837078
We are committed to handling eligible return and refund requests fairly and providing our customers with a smooth shopping experience.
ROYALE AURA — Your fragrance. Your identity. Your aura.