Shipping policy

Shipping Policy
Last Updated: 21 August 2026
At ROYALE AURA, we are committed to delivering your fragrance products safely and efficiently. This Shipping Policy explains our order processing, shipping, delivery timelines, shipping charges, and procedures for delivery-related issues.
1. Shipping Availability
We currently ship orders to eligible serviceable locations across India.
Delivery availability may depend on the PIN code and the courier services available in your area.
During checkout, please provide a complete and accurate shipping address, including your name, mobile number, house/building details, area, city, state, and PIN code.
2. Order Processing
After you successfully place an order, we will process and prepare it for dispatch.
Orders are generally processed within 1–3 business days after order confirmation and successful payment/confirmation of the order.
Orders placed on Sundays, public holidays, or during periods of unusually high order volume may require additional processing time.
Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout, where tracking is available.
3. Estimated Delivery Time
After dispatch, orders are generally expected to be delivered within approximately:
3–7 business days, depending on the destination, PIN code, courier partner, weather, and other logistical circumstances.
Remote or difficult-to-service locations may require additional time.
The delivery timeframe is an estimate and is not a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
From time to time, ROYALE AURA may offer promotional free-shipping offers or free shipping above a specified order value.
Any such offer will be clearly communicated on our website or during checkout.
5. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link where available.
You can use the tracking information to monitor the progress of your shipment.
If you have not received tracking information within a reasonable period after your order has been marked as dispatched, please contact us.
Email: royaleaurasupport@gmail.com
Phone: 7363837078
6. Delivery Attempts
Our courier partner may make multiple delivery attempts depending on its delivery procedures.
Please ensure that:
Your mobile number is correct and reachable.
Someone is available to receive the package.
Your shipping address and PIN code are correct.
If a shipment is returned to us because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated unsuccessful delivery attempts, we may contact you regarding the available options.
Additional shipping charges may apply for reshipment where the failed delivery was caused by incorrect information or circumstances attributable to the customer, subject to applicable law.
7. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and orders, subject to courier and payment-provider availability.
COD availability may vary according to the customer's PIN code, order value, product, and other factors.
If COD is available, the applicable amount will be payable to the delivery partner at the time of delivery.
8. Delayed Deliveries
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
Courier or logistics delays
Severe weather
Natural disasters
Public holidays
Transportation disruptions
Strikes or operational disruptions
Incorrect or incomplete address information
High order volumes
Government restrictions or other unforeseen circumstances
If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.
9. Damaged Package
If your package appears visibly damaged, opened, leaking, or tampered with at the time of delivery, please take photographs of the package before opening it, where possible.
After opening the package, please check the product immediately.
If the product is damaged, defective, leaking, or incorrect, contact us within 48 hours of delivery.
Please provide:
Order number
Photos of the package
Photos/videos of the product
Description of the problem
Unboxing video, if available
For more information, please refer to our Return & Refund Policy.
10. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery information.
ROYALE AURA is not responsible for delivery delays or failed deliveries caused by an incorrect, incomplete, or outdated address or phone number provided by the customer.
If you notice an error in your shipping address after placing an order, contact us immediately. We will try to update the information before dispatch, but changes cannot be guaranteed once the order has been shipped.
11. Lost or Undelivered Packages
If your tracking information shows an unusual delay or indicates that your package may have been lost, please contact us.
We will coordinate with the applicable courier or logistics provider to investigate the shipment and determine the appropriate resolution.
12. Multiple Products in One Order
If you purchase multiple products in a single order, we may ship them together or in separate packages depending on product availability, warehouse processing, and courier logistics.
If items are shipped separately, you may receive separate tracking information.
13. International Shipping
At present, ROYALE AURA ships within India only, unless otherwise stated on our website.
If we introduce international shipping in the future, the applicable shipping charges, delivery times, customs duties, taxes, and other conditions will be communicated separately.
14. Shipping Policy Changes
ROYALE AURA may update this Shipping Policy from time to time to reflect changes in our shipping partners, delivery services, business operations, or applicable laws.
Any changes will be posted on this page with an updated “Last Updated” date.
15. Contact Us
For shipping, delivery, or tracking-related questions, please contact us:
Business Name: ROYALE AURA
Owner/Legal Entity: MANISH KUMAR
GSTIN: 10KLMPM8009J1ZT
Email: royaleaurasupport@gmail.com
Mobile: 7363837078
Business Address: LABHA, PRANPUR, KATIHAR, BIHAR – 854116
Country: India
Shipping Support
Email: royaleaurasupport@gmail.com
Phone: 7363837078
We will make reasonable efforts to assist you with your order and delivery-related concerns.
ROYALE AURA — Your fragrance. Your identity. Your aura.